Mirnank Gupta

Business Quality Analyst Professional Services @RxLogix Corporation

Noida, IN

Led end-to-end implementation of RxLogix’s PV Signal in Johnson & Johnson’s global pharmacovigilance environment, coordinating cross-functional teams.Author and refine detailed business requirements, translating complex pharmacovigilance processes into scalable software configurationsDesign end-to-end process mappings for global clients, ensuring regulatory compliance and 100% stakeholder alignmentLead feasibility studies that identified and prioritized 15+ high-impact product enhancements, driving a 20% reduction in critical bug reports and boosting client satisfactionCollaborate with cross-functional teams (Engineering, QA, UX) to define MVP scopes, streamline Agile sprints, and accelerate delivery timelines by 25%Managing Hypercare and managed services engagements for top-tier clients, ensuring 24x7 issue resolution and maintaining 98% SLA complianceApplied rigorous data analysis, root-cause problem solving & AB Testing to optimize signal detection workflows, reducing false-positive alerts by 15%Designed and executed Agile sprint planning, backlog grooming, and release management for multiple RxLogix products, accelerating delivery cadence by 20%Developed real-time KPI dashboards using Power BI and Tableau to drive proactive decision-making and highlight service performance trendsEmployed advanced SQL/PL-SQL scripting to automate data validation and reporting tasks, cutting manual effort by 30%Facilitated stakeholder workshops and JIRA-driven requirements sessions, translating complex regulatory needs into actionable user storiesUtilized strategic road-mapping techniques to prioritize product enhancements, balancing client business goals with technical feasibilityMentored junior analysts in analytical modeling and process mapping, fostering a culture of continuous improvement and knowledge sharingLeveraged Agile and Waterfall methodologies to manage parallel projects, ensuring on-time delivery and high client satisfaction across diverse service lines

Management Development Institute, Gurgaon

Post Graduate Diploma in Management

ESCP Business School

Master In Management

St. Francis Convent Sr. Sec. School - India

High School

JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA

Bachelor of Technology - BTech