Mirko Pagliuca
Area Manager @Deliveroo
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WORK HISTORY
Area Manager @Deliveroo
Rome, IT
Oversaw operational performance, achieving a 12% YoY improvement in key KPIs, with +17% productivity and +5% stock accuracy improvements- Managed 6 Store Managers and 13 Supervisors, providing coaching, performance management, and capability-building initiatives- Directed an annual operational budget of ~€1M and optimized operational processes across inventory, replenishment, and delivery logistics- Launched 2 new dark store sites, overseeing end-to-end setup, staff onboarding, and workflow implementation- Led operational shifts and cross-functional collaboration with Finance, Supply Chain, HR, and Operations Excellence to ensure continuity and alignment- Fostered a culture of accountability and teamwork, increasing team engagement and reducing turnover by 4%.
EDUCATION
IIS Pietro Bonfante
Diploma, Ragioneria
ABOUT MIRKO PAGLIUCA
Professional with 7+ years of experience in the Operations sector in Team Leader, Site Manager and Area Manager roles. Desire for growth, proven by the evolution from warehouse operator to area manager in just 4 years. Excel in creative problem solving on complex operational issues.
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