Mirka Padilla Chromkova
Customer Success Leader | Turning teamwork, data and customer trust into scalable growth
- Role
- Customer Success Leader Head of Customer Success Managers Team at Slido (Acquired by Cisco in 2021) at Cisco
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Mirka Padilla Chromkova
I’ve led Slido’s Customer Success Management organization through rapid growth…
Experience
Customer Success Leader Head of Customer Success Managers Team at Slido (Acquired by Cisco in 2021)
Feb 2019 — Present · Santa Barbara, CA, US
Led the growth of a high-performing CSM team, turning an early-stage operation into a strategic, data-driven function driving customer value, adoption, retention, and partnerships- Built and scaled a global CSM team, fostering collaboration and high retention during rapid growth and acquisition- Transformed Customer Success from a tactical role into a strategic, data-driven function with frameworks for adoption, executive engagement, and advocacy- Introduced scalable client engagement models to increase efficiency, reduce time to value and decrease one-to-one workload- Developed the Slido Adoption Journey and Value Iceberg frameworks and created the “Slido builds trust” concept - now central to company strategy- Used data-driven practices to optimize workflows, proactively manage customer health, and partnered with senior leadership to drive top-level OKRs.
Education
University of Jaén, Spain
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2009 — 2010
City University of Seattle
Bachelor of Business Administration (B.B.A.), Knowledge Management
2008 — 2012
City University of Seattle
Master of Business Administration (M.B.A.)
2012 — 2014
Skills
- Html
- Organizational Development
- Team Leadership
- Motivated Self-Starter
- Role Modeling
- Project Management
- Marketing
- Positive Can-Do Attitude
- Event Management
- Ngos
- Marketing Communications
- Training Delivery
- Process Improvement
- Recruiting
- Teamwork
- Team Management
- Market Research
- Business Strategy
- Time Management
- Enthusiasm to Learn
- Dedication to Work
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