Mirisca Pohl
Global Director of Implementation @Visa
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WORK HISTORY
Global Director of Implementation @Visa
Management· Line management of the Client Implementation Managers in London, Toronto and Singapore, Dubai and Miami (23+ FTE) for the onboarding of Visa Direct Account and Wallet· Maintain oversight of upcoming opportunities, the acceptance into ‘implementation’ and the allocation of opportunities/ implementation projects to the appropriate IM· Ensure all onboarding activities are captured in documented processes and are shared and understood by the team· Ensure consistent project artefacts are created for each project, such as project plans, risks and issues logs, status reports and financial reporting, etc.· Ensure all relevant internal and external meetings are documented and shared with participants· Proactively work to identify opportunities for improvement across all tasks and activities across the onboarding lifecycle· Ensure post project reviews are in place and include lessons learned exercises which identify both positive and negative outcomes to be actioned· Through quantitative and qualitative measures, assess the effectiveness of the onboarding process and the accuracy of project cost estimates· Through reporting and feedback, continually measure the performance and effectiveness if each Project Manager and use the information for staff development· Promote a culture of service excellence and ‘best in class’ through training and leading by example· Champion transparency, where risks, issues and errors are identified and mitigated/ resolved· Act as a mentor and role model to my team and always demonstrate Visa’s Leadership Principles· Embed Agile principles and processes into the implementation processes· Partner with the Lead Network Partner Implementation Manager to use synergies for both teams and do knowledge sharingProject Delivery· Prepare scoping information, project definition and plans for clients and internal projects· Matrix manage implementation/ project resources and ensure all are aware of tasks allocated to them, s
EDUCATION
University of Johannesburg
Bachelor of Technology, Information Technology
University of Johannesburg
Batchelors, Information Technology
University of Johannesburg
Master's Degree, Information Technology
SKILLS
ABOUT MIRISCA POHL
Global Leader in Client Implementation, Program Management, and Onboarding Operations within payments, fintech, and regulated financial services. Extensive experience leading multi-regional teams across EMEA, APAC, and the Americas, managing 23+ FTE delivering Visa Direct Account and Wallet implementations.Accountable for end-to-end implementation lifecycle management, including opportunity intake, scoping, project definition, resource allocation, delivery governance, financial management, and go-live execution. Proven ability to design and scale standardized onboarding frameworks, operating models, and delivery methodologies to support global growth.Strong background in program governance, PMO leadership, and project controls, ensuring consistent creation of project plans, RAID logs, status reporting, financial tracking, and executive dashboards. Deep expertise in risk management, issue resolution, stakeholder management, and regulatory-driven delivery environments.Data-driven leader with a focus on continuous improvement, process optimisation, and cost accuracy, leveraging KPIs, post-implementation reviews, lessons learned, and performance metrics to improve delivery predictability and operational efficiency. Experienced in embedding Agile and hybrid delivery models into enterprise implementation teams.Proven people leader and line manager, responsible for performance management, talent development, coaching, mentoring, and succession planning. Known for building high-performing, globally distributed teams and promoting cultures of service excellence, accountability, transparency, and operational rigor.Trusted partner to senior executives, network partners, clients, and cross-functional stakeholders, enabling collaboration, knowledge sharing, and successful delivery of complex, high-value implementations at scale.
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