Mirian y Olayinka

Servicenow Developer @CSI Companies

Designed and maintained custom workflows, automation scripts, and integrations to enhance operational efficiency and reduce manual workload.Developed advanced ServiceNow solutions, including HRSD and ITOM modules, tailored to client-specific requirements.Implemented Discovery and Service Mapping to provide comprehensive infrastructure insights, improving asset visibility and management.Created responsive user interfaces using UI Builder and JavaScript, enhancing user interaction and system functionality.Automated complex workflows using Flow Designer, reducing errors and increasing system reliability.Configured third-party integrations with REST/SOAP APIs and mid-servers, ensuring seamless communication between platforms.Conducted regular code reviews, mentored junior developers, and established coding standards for optimal performance.Collaborated with business units to gather requirements, ensuring alignment with organizational objectives and user needs.Wrote and updated technical documentation, including training manuals and user guides, to support system adoption and maintenance.Troubleshot and resolved technical issues promptly, ensuring minimal disruption to end-users and system operations.