Mirian Griffin
Forecaster/WFM Team Lead at MassMutual Financial Group
- Role
- Forecaster Wfm Team Lead at MassMutual
- Location
- West Springfield, MA, US
- LinkedIn followers
- 500 followers
About Mirian Griffin
Extensive experience in call center operations including Workforce Management and Customer Service. Detail-results oriented with the ability to resolve problems quickly and effectively. Dedicated team player with excellent analytical and organizational skills. Bilingual - Fluent in Spanish and English.
Experience
Forecaster Wfm Team Lead
Nov 2024 — Present · US
Education
University of Massachusetts Amherst
Bachelor's of Science, Exercise Science
1993 — 1997
Skills
- Microsoft Office
- Call Centers
- Process Improvement
- Forecasting
- Sharepoint
- Data Analysis
- Workforce Management
- Verint
- Scheduling
- Customer Service
- Analysis
- Avaya Technologies
- Operations Management
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