Miriam Vargas

About Miriam Vargas

Dynamic and detail-oriented professional with extensive experience in customer service, workforce management, and financial transactions. Currently serving as a Pawn Broker, demonstrating strong interpersonal skills by building rapport with customers and providing tailored financial solutions. Previously worked as a Real-Time Analyst, excelling in monitoring service levels and optimizing workforce efficiency in a fast-paced environment. Proven ability to resolve customer inquiries and promote products effectively as a Customer Service Representative. Holds a Bachelor’s degree in Computer Engineering with completed coursework and a Google Data Analytics Professional Certificate, showcasing proficiency in data analysis tools and techniques, including SQL, Tableau, and R.

Experience

1. Keyholder

   FirstCash

   Mar 2025 — Present · US

   Open and close the store securely following pawn industry protocols • Arm/disarm alarm systems and ensure safes, showcases, and storage areas are properly secured • Handle store keys and alarm codes with confidentiality and responsibility • Supervise staff during assigned shifts, ensuring compliance with company and legal standards • Process pawn loans and purchases, including proper documentation and valuation • Perform cash handling duties, such as opening/closing registers, balancing tills, and preparing bank deposits • Ensure compliance with local, state, and federal pawn regulations, including ID checks and recordkeeping • Assist with inventory control, including intake, tagging, pricing, and tracking of pawned/sold items • Provide excellent customer service, resolving disputes and escalating issues to management when needed • Monitor store security, including surveillance systems and physical safety measures • Train and guide team members on store procedures and customer service • Report operational issues or suspicious activity to management promptly

Education

• UNIVERSIDAD NACIONAL DE INGENIERIA UNI-RUSB

  Engineering, Computer Engineering

  2012 — 2018

• Colegio Pureza de María

  High School Diploma