Miriam Manglani
Sr. Manager, Customer Experience Learning at Sonos, Inc.
- Role
- Sr Manager, Customer Experience Learning at Sonos, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Miriam Manglani
Experienced training manager with a strong customer focus skilled at establishing and…
Experience
Sr Manager, Customer Experience Learning
Feb 2020 — Present
Established and grew the CX training organization by defining and implementing instructional design and training need intake processes-Established course development process through the implementation of storyboard templates, project management tools, and documentation-Build relationships with our partners and internal stakeholders to identify and address training needs. Develop and implement training roadmap and strategy-Manage the design and development of a global blended learning onboarding program for new customer service agents at our partner sites-Measure the effectiveness of our training programs through survey analysis and audits conducted by the QA team-Implemented a standard framework for the development of technical certifications that includes assessment and auditing to measure business impact-Led the selection process for a new LMS to meet the training delivery and tracking needs of all of Sonos.
Education
Harvard Graduate School of Education
Ed.M, Learning Design, Innovation, and Technology
Brandeis University
BA, English Literature
Skills
- E-Learning
- Curriculum Development
- Teaching
- Web Development
- Captivate
- Instructional Design
- Blended Learning
- Camtasia
- Learning Management
- Distance Learning
- Addie
- Lectora
- Flash
- Css
- Html
- Learning Management Systems
- Articulate Studio
- Ms Project
- Microsoft Office
- Photoshop
- Illustrator
- Final Cut Pro
- Curriculum Design
- Adult Education
- Needs Analysis
- Technical Writing
- Training
- Project Management
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