Miriam Hetzler
Curious optimist relentlessly seeking solutions through collaboration and creative problem solving
- Role
- Associate Director, Customer Care Business Support and Development at Boehringer Ingelheim
- Location
- Gainesville, GA, US
- LinkedIn followers
- 500 followers
About Miriam Hetzler
Demand planning and consensus building-Supply planning and collaboration-Team leadership-Customer Service and customer facing activities-Project leadership – processes and groups-Global business relationships - bilingual in Spanish and English-ASCM CPIM and CSCP certifications
Experience
Associate Director, Customer Care Business Support and Development
Mar 2024 — Present · US
Lead a team of 10 customer care business supporting problems solvers to find timely and creative solutions to drive customer satisfaction and close knowledge and service gaps- Spearhead performance of the business specialist team as they liaise with customer care, marketing, pricing, promotions, demand management and distribution for the Pet and Equine commercial businesses (with a Budget of over $1.5 billion USD)- Support Training and Development team as they prepare and train new hires and create and facilitate all upskill and program training- Oversee Systems and Platform team as they support the customer care organization for all Species with EDI, Salesforce, SAP, Genesys and DVM License updates- Direct the onboarding of new EDI partners as well and ensuring all orders flow without suspension- Represent customer care in technology development forums- Create synergies within Boehringer Ingelheim to identify opportunities of cross collaboration and process improvements- Mentor team and identify opportunities for knowledge and professional growth.
Education
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration - MBA
Georgia State University
BBA, Marketing and Management
Skills
- Product Marketing
- Manufacturing
- Warehousing
- Retail
- Strategy
- Consumer Products
- Business Planning
- Procurement
- Mrp
- Supply Chain Management
- Product Development
- Sales Plan
- Analysis
- Sourcing
- Forecasting
- Continuous Improvement
- Demand Supply Planning
- Leadership
- Logistics
- Root Cause Analysis
- Apics
- Cross-Functional Team Leadership
- Demand Forecasting
- Pricing
- Supply Chain Optimization
- Sales
- Lean Manufacturing
- Production Planning
- Demand Planning
- Sap
- Collaborative Problem Solving
- Strategic Planning
- Management
- Erp
- Inventory Management
- Materials Management
- Collaboration
- Purchasing
- Process Improvement
- Consensus Building
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