Miriam Donath

About Miriam Donath

Experienced Senior UX Researcher with a strong 10+ year track record of conducting impactful research on a range of digital & physical products and platforms.Deep experience in leading & executing research, including interviewing users, synthesizing insights, advocating for user needs, and providing thought leadership. Expert in utilizing a variety of research methodologies and tools, and in working in Agile environments. Committed to delivering actionable recommendations to create optimal user experiences.Skilled in establishing research operations, setting up research tools & repositories, and collaborating with stakeholders to drive user-centered design products. Generative & Evaluative research planning & execution Qualitative & mixed methods research Workshop facilitation Product risk mitigation through research Mentoring & teaching, including Masters’ students

Experience

1. Sr Ux Researcher

   Caterpillar Inc.

   Sep 2023 — Present

   Conduct UX Research for the machine shopping experience, including generative research to understand purchase behavior from a dealer and customer perspective to create machine purchase journey map, and evaluative research on the shop.cat.com to improve navigation, feature findability, and user workflows. Conduct ad hoc research to improve employee experience, such as conducting a heuristic evaluation of the internal Customer Insights Hub, and conducting surveys for the Global Dealer Standards and internal UI design system. Provide guidance in research operations in areas of research documentation, such as updating format of expert reviews to take advantage of new Miro capabilities, establishing format for Executive Summaries in Dovetail research repository, and developing a new UXR process diagram. Mentor and train emerging researchers on UX Research methods and operations. Through 2024 conducted discovery and evaluative research on the digital dashboard in the heavy machine cabins to improve the user experience in high-stakes, operator-centric environments. Machines include excavators, wheel loaders, tractors, and more.