Miriam Monk

About Miriam Monk

I am a top-performing Residential Property Manager with over 19 years of experience with a proven track record of driving operational excellence and compliance with established policies and procedures. With an ability to gain an advantage in the market through competitive analysis and process optimization, I drive improved profitability. Among many signature accomplishments, I orchestrated a complete turnaround and a 20% gain in occupancy rate for General Services Corporation, reinvigorating low performing properties and making them profitable and successful competitors in the rental market. During my career, I have supported higher rents by spearheading millions of dollars of property improvements with minimum impact on the residents. Heavily invested in improving the professional training and development of staff through accountability, communication, and collaboration.

Experience

1. Property Manager Nalp Cam Caps

   GSC

   Mar 2006 — Present · Raleigh-Durham, NC, US

   Budget and complete management oversight of 9 properties with a total of 404 units. Supervise and support 3 leasing consultants and 10 contractors. Deliver quality customer service, optimize resident retention, and direct asset preservation efforts. Reinvigorate low performing properties and make them profitable.Notable Accomplishments: Meet individual and community performance goals consistent with market conditions by performing an operational gap analysis leading to effective corrective programs for our apartment communities.Build and develop a high-performance team directed to focus on tenant satisfaction, introducing best practices that include a simplified leasing process, work order follow-up program, and monthly community events for the residents. Increase occupancy rates and rent collection through cost-effective advertising strategies, resident referral programs, and other programs that generated qualified traffic.Oversee a successful multi-million-dollar renovation project that supported an increase in rents, bolstered income levels, and drove a 20% gain in occupancy rates.Dramatically improve tenant satisfaction by initiating a Customer Service Program which includes quarterly resident events, birthday cards, and renewal incentives.Improve the position of 2 of our properties in a highly competitive market by adding a pet park, moving playgrounds to a more suitable location, and adding a gazebo with a grill area.Deliver improved service levels that reduced negative review scores on Apartment Ratings and Google to positive reviews which are now excellent and competitive.Bolster profits by renegotiating all vendors services contracts to a fair pricing standard with increased performance commitments that eliminated unnecessary overtime.

Education

• B.A

  B.A.

Skills

• Budgets
• Property Management
• Contract Negotiation
• Customer Service
• Sales
• Real Estate
• Team Building
• Leases
• Apartments
• Rentals