Miriam Miller
Lead Platform Project Manager @2U
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WORK HISTORY
Lead Platform Project Manager @2U
Tempe, AZ, US
Manage global Agile teams, oversee organizational SOX compliance, facilitate trend analysis for cost reduction, and lead end-to end Salesforce project management with extensive integrations and SOP compilation.• Provide strategic direction and guidance to the Agile team as well as a newly added team that includes 7 resources with no Agile training, introducing processes and within 3 weeks went from not meeting any SLAs to meeting 40% of the 1st goal, later achieving 92% of all goals following the complete implementation of all processes.• Oversaw the development of a training system that boosted employee retention by 10% to 15% and delivered substantial employee hiring costs. • Led the development to enhance computer system performance, generating a 50% increase in department efficiency. • Responsible for the management of the Sarbanes-Oxley Act (SOX) Compliance.• Responsible for developing and implementing an innovative reporting system that allowed for advanced reporting capabilities for all facilities.• Recommended new filtering marketing promotions that significantly enhanced departmental visibility while demonstrating the department’s overall capabilities. • Provided end-to-end Salesforce project management, excelled in extensive integrations, facilitated SOP compilations for feature release, and developed user training materials and FAQs.
EDUCATION
Arizona State University
Bachelor of Science (BS), Marketing
Arizona State University
BS Marketing, Marketing
W. P. Carey School of Business – Arizona State University
BS in Marketing, Marketing
SKILLS
ABOUT MIRIAM MILLER
As an Executive Transformational Leader, I have 20+ years of experience leading global projects and leveraging expertise in Agile methodologies. I am well versed in leading top performing teams in project management, database and production system incidents, and quality assurance. Fueled by passion, I achieve operational optimization as well as drive growth and success due to my consistent determination to achieve business objectives.Key Achievements Include: Provide strategic direction and guidance to the Agile team as well as a newly added team that includes 7 resources with no Agile training, introducing processes and within 3 weeks went from not meeting any SLAs to meeting 40% of the 1st goal, later achieving 92% of all goals following the complete implementation of all processes Utilized extensive Salesforce integration experience to oversee user stories, prioritize product backlog, assess development impact, and contribute to team commitments and standards, supporting ongoing top performance Provided assistance with Quality Assurance and the writing of test plans for various features to validate the documented requirements and the writing of technical documentation Led the launch of an initiative focused on enhancing computer systems in order to assist with prioritizing employee workload and delegating daily tasks, creating reports, and analyzing data to enhance departmental operations and increase productivity by 50%Contact me through this profile if you wish to connect
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