Miriam Herrera

Patient Services Coordinator Iii @Massachusetts General Hospital

MA, US

Enthusiastically connects with a diverse population of Patients, Caregivers and Colleagues. Prioritizes work in alliance with the needs of the patients, family members, caregivers and colleagues. Ability to maintain all situations diplomatically and courteously. Adheres to assigned schedule to ensure appropriate staffing coverage and/ or other general consistency maintains comfortable, clean and safe setting. Performs all Check-in and Check-out functions as outlined by the hospital\'s Front Desk Standards of Operations. Responsible for Providing Patients with correct forms of Preparations for Specific Procedures. Receives and responds to internal and external telephone calls from Patients, Caregivers, Co-workers and other departments. Schedule New, follow-up, same day, and annual diagnostic Patient appointments.Responsible for collecting Patient Co-payments in accordance with the Co-payments Collection Policy. Maintains patient confidentially in compliance of HIPPA guidelines. Resolve the reason for the call or route to the appropriate Party.