Miriam Frias
Senior Director of Client Operations @Premise Health
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WORK HISTORY
Senior Director of Client Operations @Premise Health
Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.•Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.•Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.•Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.•Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.•Operational lead on implementations post-go-live.•Coordinates and productively facilitates communication across remote sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).•Provides effective leadership, coaching, and mentoring at the site level.•Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.•Manages site level supervisors.•Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.•Coordinates and communicates across remote sites and shares best demonstrated practices with peers.•Oversees the management of 12 remote centers with multiple lines of service across the US for three major national clients. •Manages a portfolio of $25M in Gross Annual Revenue•Manages (direct and indirect) 125+ FTEs.
EDUCATION
The University of Texas at Arlington
Bachelor of Arts (B.A.), Counseling Psychology
Texas Woman's University
Master of Business Administration (MBA), Business Administration and Management, General
SKILLS
ABOUT MIRIAM FRIAS
With over nine years of experience in healthcare administration and business development,…
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