Miriam Anai Verboonen
Community Support Specialist i @Adams County Government
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WORK HISTORY
Community Support Specialist i @Adams County Government
Provides excellent customer service to applicants/participants, staff, all partners, and child care providers.•Interviews applicants/participants regarding income, resources, household composition, and employment status to assess their eligibility for the Colorado Child Care Assistance Program applicants in completing all forms and obtaining necessary documentation.• Reviews applications for accuracy and completeness, verifies all information, and determines eligibility and parental fees.•Explains program eligibility requirements to applicants and child care providers, including all rules and regulations, his/her/their rights and responsibilities, available benefit dates, reason for approval or denial and the right to appeal.•Completes monthly reports that are instrumental in discovering discrepancies that could affect participant\'s eligibility.•Completes monthly reports that are instrumental in discovering child care provider payment discrepancies.•Assist with state audits and reports as needed.•Assists in complaint resolution with child care providers or clients.•Reviews and completes re-certifications.•Reviews cases regularly for continuing eligibility taking necessary action in response to changes.•Participates in dispute resolution process with applicant/participant/child care provider when requested.•Prepares evidence, attends and testifies in state level hearings on applicant/participant/child care provider appeals.•Partners with child care providers and other agencies to achieve positive outcomes for clients.•Performs other related duties and responsibilities as required.•Knowledge of rules for all public assistance programs, as applicable.•Conduct effective interviews relevant to determining eligibility.•Use knowledge of CHATS and CBMS •Proficiency in Microsoft Office, including Excel.•Input data accurately into CHATS and detect errors/make corrections.
EDUCATION
BOCES Centenial High
High School Dipoloma
ABOUT MIRIAM ANAI VERBOONEN
Experienced Administrative Assistant with a demonstrated history of working in the government administration industry. Skilled in Microsoft Word, Sales, Administration, Management, and Interviewing.
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