Miriam A.
Customer Advisor Rides Department @Booking.com
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WORK HISTORY
Customer Advisor Rides Department @Booking.com
Manchester, GB
Specialist in Booking.com\'s Rides department, handling customer cases related to taxi and ground transport bookings on one of the world\'s largest travel platforms.– Managed up to 50 cases per day across live chat and email, covering trip disputes, service failures, and general support– Processed finance tickets including missing refunds and incorrect charges, applying manual refunds and penalties in line with company policy– Investigated complex cases by liaising directly with transport suppliers and operators to gather information and coordinate resolutions– Achieved a peak Customer Satisfaction (CSAT) score of 95%– Provided native-language support in English and Dutch, with additional language coverage via translation tools
EDUCATION
College Den Hulster
High School Diploma, Bilingual HAVO education; Natuur en Gezondheid
Arden University
Bachelor's degree, Business management and computing
Page Not In Use - Trafford College
High School Diploma, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Trafford college Altrincham
GCSE, English, Math, Biology, Chemistry
ABOUT MIRIAM A.
I\'m a bilingual (English/Dutch) customer operations professional based in Manchester, currently working at Booking.com where I specialise in the Rides department — managing complex cases involving trip disputes, financial queries, missing refunds, and supplier investigations.Alongside my full-time role, I\'m in my second year of a Business Management and Computing degree at Arden University, and I run The Miren Collective — an independent photography and social media brand offering events, branding, portrait, and social strategy services.I\'ve been working since my teens, across hospitality in the Netherlands, retail, private tutoring, and now corporate operations and entrepreneurship. That journey has given me a commercial mindset, a strong work ethic, and the ability to manage multiple priorities without losing sight of quality.I\'m drawn to roles that sit at the intersection of operations, client relationships, and business impact — and I have long-term ambitions in management consulting. If you\'re building a team that values versatility, bilingual communication, and someone who brings both structure and creativity, I\'d love to connect.
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