Irfan Ahmed

About Irfan Ahmed

An enthusiastic, self-motivated, organized communicative, problem solver, with commitment and dedication. Resourceful professional with excellent analytical skills.

Experience

1. Technical Support Engineer1

   Dell Technologies

   May 2015 — Present · Hyderabad, IN

   Applies technical knowledge to analyze and use highly technical troubleshooting tools, content, and analytical practice using operational and diagnostic procedures to resolve issues in unique and sometimes customer-critical environment.• The ability to thrive in a collaborative Agile environment.• Manages own schedule of cases, which includes determining priority levels and will include negotiating and setting expectations with customers.• Communication with management on progress, milestones, delays, and risks.• Maintains a closed-loop communication style that ensures proper and consistent documentation in service request case notes, assuring all appropriate individuals are notified of ongoing issues and problem resolution status.• Responsible for sharing acquired knowledge with others to be used in future problem resolution.• Drive operational excellence through quality closures and efficient management of issues.• Solve complex problems for customers and be on top of ambitious expectations.• Analyzes, estimates, reviews strategies for business requirements.

Education

• Shadan College Of Engineering And Technology

  Bachelor of Technology - BTech, Electronics and Communications Engineering

• Shadan College Of Engineering And Technology

  Master of Technology - MTech