Mirella Andriambelo
Analyst, Complaints Intake (Casual) @Canadian Human Rights Commission
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WORK HISTORY
Analyst, Complaints Intake (Casual) @Canadian Human Rights Commission
Ottawa, ON, CA
Temporary casual assignment assisting with complaints intake and case analysis* Receive and assess complaints submitted by different communication channel* Analyze allegations to identify issues related to prohibited grounds of discrimination* Provide clear information to complainants regarding rights, responsibilities, and complaint processes* Conduct early resolution and submit cases to triage to determine appropriate next steps* Assess jurisdiction and determine whether complaints fall under federal authority* Maintain accurate case records in accordance with confidentiality and privacy standards
EDUCATION
Institut National de Tourisme & Hôtellerie
Graduate Diploma in Tourism & Hospitality, Tourism
Lycee Francais de Tananarive
General Certificate of Education, Philosophy and Mathematics
SKILLS
ABOUT MIRELLA ANDRIAMBELO
Main Assets* Detail oriented and organized* Excellent Communication Skills – written and spoken* Negotiation skills* Problem solving & decision making* Ability to work independently with minimum supervision* Energetic, self starter* Results oriented* Ability to interact with people of different cultures
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