Mirela Johnson
Senior Manager Consulting Services Service Excellence Future of Service @Deloitte
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WORK HISTORY
Senior Manager Consulting Services Service Excellence Future of Service @Deloitte
Vancouver, BC, CA
Providing consulting services around Contact Center Transformation and Customer Service Management/ Customer Experience (CX) using the latest Contact Center Technologies and Platforms (CCaaS), AI, innovative capabilities and processes as well as Talent Growth & Development.
EDUCATION
Johannes Gutenberg University Mainz
Executive Master of Business Administration (MBA), E-MBA, Leadership & Innovation
Texas McCombs School of Business
Master of Business Administration (MBA), Organizational Leadership
Texas McCombs School of Business
Executive MBA, Organizational Leadership
Goethe University Frankfurt
Bachelor of Laws (LL.B.), Business law
ABOUT MIRELA JOHNSON
Experienced business transformation and change management leader with 15 years of experience across various industries. I specialize in business transformation, customer experience, organizational change management, business strategy and operating/ support model design. Equipped with the required business transformation, change management and project management skills, tools and methodologies and a passion for all topics highlighting the critical interplay between people, processes, data and technology I am dedicated to enabling organizations to achieve their business goals and deliver value for the enterprise. I hold a Bachelor’s degree in law and an Executive Master’s degree in business (EMBA) with a focus on transformational leadership. Strongly committed to fostering innovation, operational efficiency, and excellent customer service experience within a human-centric, data-led and team-oriented environment.
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