Mirdad Sweis

Experience

1. Management

   Walgreens

   Apr 2001 — Present

   Over 20 years of experience in Retail Pharmacy and Grocery Industries -Proven ability to select, build and maintain an engaged store team -Self-motivated, Results-driven leader with ability to inspire and motivate others -Gifted in Marketing, Merchandising and Product Forecasting -Excellent Communication skills with strong knowledge of pharmacy operations -Exceptional Customer Service and Customer Loyalty-Building skills-Managed a team of 45 employees with an average of in annual sales-Excellent Payroll control -Developed strategies that reduced shrink on high-risk products-Recognized keen eye for hot items, forecasting and identifying sales trends -Highly talented in timely and creative marketing and merchandising -Managed all internal and external store communications-Organized and handled office administration-Trained staff to serve customers promptly and courteously, handled complaints effectively, and completed general duties -Completed long-term and short-term financial planning, and tended to accounts receivable and accounts payable, daily sales reports, banking, cost control and inventory -Developed marketing strategies to generate sales and maximize profits -Involved in community relations activities, participated in trade fairs-Interviewed, hired, trained, supervised, disciplined, and laid off staff -Developed theft prevention strategies and handled shoplifters -Mediated disagreements and encouraged open and honest communication -Maintained a calm and professional attitude when dealing with staff and customers-Motivated staff to work hard and take pride in their job-Developed a positive rapport with customers to build a repeat clientele

Education

• Robert Morris University

  Bachelor of Business Administration (B.B.A.)

  1995 — 1997

Skills

• Sims
• Customer Service
• New Store Openings
• Public Sector
• Pharmacy Technicians
• Interviews
• Health Insurance
• Business Intelligence
• Loss Prevention
• Pharmacy Practice
• Visual Merchandising
• Big Box
• Microsoft Office
• Sales
• Forecasting
• Healthcare Industry
• Creative Merchandising
• Accounts Receivable
• Planograms
• Accounts Payable
• New Hire Training
• Product Knowledge
• Prescription Drugs
• Business Analysis
• Sg&a
• Store Management
• Marketing
• Vendor Management
• Marketing Strategy
• Payroll
• Microsoft Excel
• Inventory Management
• Inventory Control
• Inventory
• Sales Management
• Data Analysis
• Retail Sales
• Employee Engagement
• Prescription
• Shrinkage