Mircea Popescu
Americas Customer Reliability Service Manager for Cloud Solutions in Digital Banking Services at Thales
- Role
- Customer Reliability Service Manager at Thales Cybersecurity Products
- Location
- Fairfax Station, VA, US
- LinkedIn followers
- 500 followers
About Mircea Popescu
An action-oriented, assertive, self-driven team leader with over 20 years of knowledge…
Experience
Customer Reliability Service Manager
Feb 2022 — Present
Voice of Thales to our Customers and the Customer\'s voice to Thales; with the main target of delivering state of the art service for our customers.Key points- Understand customer use cases and business values- Ensures contract compliance- Follow and deliver business metrics and KPIs- Ensure efficient issues management- Organize Service reviews with customer (service performance, incidents, KPIs, actions and propose improvements)- Ensure services are invoiced to the customer- Follow-up regular customer satisfaction surveys- Customer trusted advisor- Help sales in business growth (detect new opportunities with existing customers)
Education
Universitatea „Politehnica” din Timișoara
Master's degree
1995 — 2000
Skills
- Ip
- Sql
- Linux
- Tcp/Ip
- Oracle
- Networking
- Wireless Technologies
- Saas
- Servers
- Unix
- Shell Scripting
- Telecommunications
- Internet Protocol Suite (Tcp/Ip)
- Integration
- Troubleshooting
- C
- Solaris
- Testing
- Veritas Cluster Server
- Mobile Devices
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