Mira Shah
Senior User Researcher @Stripe
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WORK HISTORY
Senior User Researcher @Stripe
Conducted foundational research informing the self-serve support products strategy. • Used mixed methods research to inform the design of Universal Help, Stripe’s self-serve support widget. • Engaged product teams in workshops to synthesize research, to drive roadmap prioritization, and to create the customer satisfaction survey for agents to evaluate support tooling experiences. • Increased agent efficiency by conducting a review of workflows and executing research with risk and fraud agents to understand gaps in the agent experience. • Created guidelines for improvements in communications to Stripe users who have been flagged for risk interventions with a heuristic review of the most painful interventions for users.
EDUCATION
University of Washington
Master of Science (M.S.), Human-Centered Design and Engineering
SKILLS
ABOUT MIRA SHAH
My work in user research, accessibility, and inclusive design is grounded in a deep…
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