Miranda Ford
Fraud Operations Professional
- Role
- Fraud Operations Professional at Citizens
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Miranda Ford
I specialize in fraud operations, dispute management, and end to end claims workflow design. My background includes leading complex initiatives that improve efficiency, strengthen compliance, and reduce operational risk for large scale banking environments. I work at the intersection of operations and technology. My experience includes defining routing logic, building workflows, designing BOT enabled processes, and partnering with engineering teams to implement system changes. I have lead projects involving work baskets, redesign, skilled based assignment, chargeback, remediation, and automation strategies that reduce manual work and improve accuracy. I enjoy solving problems that sit in the gray area where business rules, system behavior, and real world customer scenarios collide. I am known for making complicated processes easy to understand, identifying operational gaps, and driving changes that create stability for frontline agents and customers.My goal is to continue growing and roles that allow me to partner with cross functional teams, influence system design and improve the way financial institutions managed disputes and fraud operations. I am passionate about building better processes, supporting people and creating solutions that last.
Experience
Fraud Operations Professional
Nov 2025 — Present · Pittsburgh, PA, US
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