Miranda Moore
Enterprise Customer Advocate & Consultant/Human Capital Management Professional/D&I Ambassador
- Role
- Enterprise Customer Success Partner at SAP
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Customer Success Partner
Jul 2024 — Present
Manage $32m ACV book of business, execute enterprise-level Relationship Assessments and coordinate LOB Relationship Assessments, manage enterprise-level Outcome Success Plan inclusive of all LOBs, and drive cross-LOB adoption, entitlements consumption & document business impact.• Secure renewals and collaborate with sales for upsell and cross-sell opportunities.• Assist with escalation management and proactively address improvement opportunities.• Develop deep relationships with key stakeholders, conduct quarterly business reviews, and remain knowledgeable on customer industry, strategy, and market conditions.• Assist customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.
Education
University of North Texas
Bachelor of Business Administration (BBA)
Skills
- Management
- Cloud Computing
- Professional Services
- Strategic Partnerships
- Account Management
- Enterprise Software
- Pre-Sales
- Business Intelligence
- Sales Process
- Saas
- Product Management
- Solution Selling
- Crm
- Salesforce.com
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