Miranda Ludolph

About Miranda Ludolph

I’m an experienced Account and Renewal Manager with over 3 years of expertise in managing scaled accounts, driving customer retention, and optimizing product adoption within the SaaS and technology industries. My passion lies in building strong, long-term relationships with clients while helping them achieve measurable business outcomes. By aligning services with customer goals and providing proactive engagement strategies, I have consistently exceeded renewal targets and contributed to significant revenue growth.Throughout my career, I have managed large portfolios of SMB and Mid-Market accounts, ensuring timely contract renewals and identifying upselling opportunities. My hands-on experience with CRM tools such as Salesforce and analytics platforms like Tableau has enabled me to track customer health, implement data-driven decisions, and deliver strategic insights that boost retention and satisfaction.Key Strengths Include:Managing large portfolios of SMB and Mid-Market clients, driving renewals, and delivering long-term satisfactionDeveloping strategic success plans that align products with customer goals, improving adoption and maximizing value realizationCollaborating cross-functionally with Product, Sales, and Support teams to address customer challenges and enhance engagementExpertise in using CRM systems (Salesforce, Totango) and analytics tools (Tableau, Clari) to track customer health and optimize outreach strategiesI was honored to receive the Renewal Manager of the Year (2023) award for exceeding performance targets and achieving 118% of my annual renewal quota.

Experience

1. Customer Success Advocate

   Algolia

   Nov 2024 — Present

   I specialize in managing customer success at scale, handling a portfolio of over 300 accounts with a customer first mindset. My role involves driving renewals and retention while identifying opportunities for growth across a diverse customer base. Through regular check-ins, proactive risk mitigation, and strategic guidance - I strive to improve customer satisfaction, drive product adoption and foster long-term success for my customers.

Education

• California State University-Sacramento

  Bachelor of Science - BS, Business Administration (Marketing)

  2017 — 2021