Miranda Jimerson
Senior Member Experience Representative @Benton Rural Electric Association
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WORK HISTORY
Senior Member Experience Representative @Benton Rural Electric Association
WA, US
Honored as a 2025 NISC Spotlight Award Recipient for outstanding contributions to member service and operational innovationSpearheaded a complete overhaul of the Delinquent and Collections process, improving efficiency, reducing errors, and enhancing member communication utilizing Multi-Channel Messenger Collaborated cross-departmentally with Billing, Operations, Communications, and IT to implement new systems and improve member account workflowsServed as a go-to resource for handling complex member inquiries, payment arrangements, and billing disputes with empathy and clarityContributed to strategic improvements in outbound member communications, return mail resolution, and credit balance outreachContinuously advocate for process enhancements and staff development, helping build a culture of service, inclusion, and accountability
SKILLS
ABOUT MIRANDA JIMERSON
Accomplished, people-centered leader with over 20 years of experience in customer service…
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