Miranda Damiano
Order Management SME, International Order Processing, SAAS Specialist, Customer Success, Sales Support
- Role
- Customer Success and Order Management Specialist at Intuit
- Location
- Utica-Rome, US
- LinkedIn followers
- 500 followers
About Miranda Damiano
Order operations professional with 7+ years of experience in contract validation, order…
Experience
Customer Success and Order Management Specialist
May 2025 — Present
Drive customer onboarding by ensuring timely activation and order accuracy for ramp-up success. Deliver multichannel support to enhance adoption, satisfaction and operational excellence. Spearhead customer onboarding, ensuring activation milestones and order accuracy are met for optimal ramp-up success. Deliver proactive sales and customer support through multichannel engagement (calls, emails, chat), driving adoption and satisfaction. Collaborate cross-functionally to resolve order issues, align internal workflows and enhance service delivery outcomes. Maintain and optimize CRM Data (Salesforce), contributing to partner performance tracking and enablement initiatives. Report discrepancies, advocate for resolution pathways and contribute to knowledge sharing across teams. Recommend and implement enhancements to SOPs, increasing operational efficiency and customer satisfaction.
Education
Herkimer County Community College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
2016
SUNY Empire State College
Bachelor of Science - BS, Human Services & Community Studies
2018 — 2020
Skills
- Business Planning
- Client Development
- Business Development
- Project Management
- Microsoft Office
- Sales
- Customer Service
- Workplace Organization
- Detail Oriented
- Microsoft Outlook
- Leadership
- Communication
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