Miranda Breitenfield
Gsa Etsnext Program Manager @Genesis Consulting Partners, LLC
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WORK HISTORY
Gsa Etsnext Program Manager @Genesis Consulting Partners, LLC
Reston, VA, US
Customer Success & Strategic Program Leadership: Strategic partner to the ETSNext PMO, delivering program oversight, advisory services, technical evaluations, process optimization, and vendor management to drive adoption and satisfaction. Lead acquisition strategy, solution planning, user research, and requirements development for a shared travel and expense service supporting 124 federal agencies—improving efficiency, compliance, and user experience. Built and led a team of. Built a team of 5 to 19 subject matter experts across technical, integration, usability, and accessibility domains, delivering RFP acquisition materials on time and to standard. Designed customer engagement models and governance processes aligning team skills with evolving program needs, ensuring consistent delivery against SLAs and KPIs.Solution Delivery & Adoption: Directed Solution Verification for Apparent Awardee, creating test plans/scripts for all At Evaluation requirements in the RTM. Recruited 100 testers from 12 federal agencies, delivered Jira training, coordinated logistics, and led daily testing briefs. Achieved 100% defect documentation in the Corrective Action Plan, strengthening compliance and accountability. Partnered with stakeholders to identify adoption, optimization, and expansion opportunities to align with agency goals.Account Management & Retention: Primary point of contact for stakeholders, ensuring satisfaction, rapid escalation resolution, and service alignment with objectives. Produced executive-level reports, schedules, deliverables, risks, and mitigation strategies to support decision-making and retention initiatives. Consistently exceeded deployment and service targets, raising satisfaction and reducing resolution time.Growth & Expansion: Pursued new business opportunities within existing accounts, developing strategic partnerships and expanding market share. Leveraged customer feedback to guide solution enhancements, and strengthen executive relationships.
EDUCATION
University of Virginia
Graduate Certificate, Project Mangement
George Mason University
Master of Public Administration (MPA), Masters in Public Administration
Christopher Newport University
BA, Sociology
ABOUT MIRANDA BREITENFIELD
Strategic program management leader and consulting professional with 20+ years of experience driving complex initiatives across government, technology, and corporate sectors. My expertise spans program management, business analysis, customer success, and operational leadership, with a proven record of delivering measurable results on high-value programs.Currently, I serve as Program Manager at Genesis Consulting, advising on GSA’s ETSNext acquisition cycle, a 15-year,$800M contract award supporting 124 federal agencies. I built and now lead a team of subject matter experts and consultants to deliver technical evaluations, solution planning, process optimization, and vendor management. I have guided all major acquisition milestones to completion, including solution verification and large-scale test management, ensuring compliance, risk mitigation, and long-term program adoption.Previously at SAP Concur, I led the company’s largest-ever deployment—an $8M+ ARR engagement—while managing 100+ accounts across federal agencies and Fortune 500 companies. My portfolio included Big 4 firms, Verizon, IBM, Delta, and Coca-Cola, where my leadership drove $40M+ in ARR growth. Known for resolving escalations quickly and aligning delivery teams with client objectives, I established executive-level trust that supported retention and expansion.Beyond delivery, I am passionate about developing people and organizations. I have built, trained, and mentored teams of up to 50 consultants, fostering cross-functional collaboration, advancing leadership development, and creating performance-driven cultures. Selected for SAP’s leadership development programs, I continue to invest in best practices in program management, customer success, and continuous improvement.Colleagues and clients describe me as a collaborative leader who thrives at the intersection of program strategy, client engagement, and execution. I excel at translating complex requirements into clear, actionable plans while aligning resources, budgets, and stakeholders to deliver lasting results.Outside of work, I am a proud U.S. Air Force spouse who enjoys cooking, running, and spending time outdoors. Whether preparing a meal, training for a race, or exploring a new trail, I bring the same focus and energy I apply to my career.
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