Miranda Atallah Beuc
Principal Technical Support Engineer at Oracle
- Role
- Principal Technical Support Engineer at Oracle
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Miranda Atallah Beuc
Experienced software engineer with a strong background in technical support, software QA,…
Experience
Principal Technical Support Engineer
Jun 2019 — Present · Colorado Springs, CO, US
Member of Oracle Fusion ERP Financials Cloud Services• Develop internal analyzers to help engineers resolve complex service requests.• Collaborate with development to fix software bugs and make product improvements.• Mentor and guide engineers on the team in different technical areas.• Handle customers’ escalations and assist other engineers in resolving complex issues.• Author technical knowledge documents for external and internal audiences.• Conduct web conferences with customers to resolve complex technical issues.• Advise customers on best practices, customization and use of REST API and SOAP services.• Payables team B2B messaging, invoice validation and import subject matter expert.• Collaborate with cloud operations to resolve cloud environment issues.• Resolve hybrid bugs and investigate code problems.• Resolve service requests, analyze problems and provide solutions.
Education
University of Colorado Colorado Springs
Bachelor of Science (B.Sc.)
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