Miracle Michael

About Miracle Michael

With a background in marketing and experience in sales and client retention, I bring a…

Experience

1. Senior Marketing Communications Specialist

   Comcast

   Oct 2023 — Present

   Lead communication strategy for Sales Operations and Strategy, collaborating with SLT, sales teams, and cross-functional stakeholders to ensure alignment with business objectives.Design and deliver high-visibility initiatives, including four VP Newsletters and CXSO President Monthly Milestones emails, driving engagement and frontline recognition (avg. rating: 4.91/5).Manage organizational rollouts, including Celestial, an internal employee hub for training, resources, and articles; served as primary POC for planning, messaging, execution, and go/no-go recommendations alongside CXSO SVP.Partnered on the Mercury Insights XLR8 trial, designing AI-driven sales training materials and resources for leaders and agents to explore the future of sales conversations while leading the communication rollout. Create and executed executive-facing PowerPoint decks and town hall presentations, advising leadership on messaging strategy and audience engagement.Launched and scaled the Email Open Tool to track engagement, reduce duplicate communication by ~67%, and inform content strategy (sustaining a 71% read-rate).Partner cross-functionally to identify gaps in training and communication, delivering strategic solutions that improve team efficiency and alignment.Translate complex initiatives such as deals, promotions, and HR/career programs into clear, actionable guidance for agents and leaders.Operationalize and lead the Team Intake Tracker, managing project metrics, updates, and influencing prioritization across initiatives.Lead communications for the unification of Sales Operations & Strategy, developing frameworks for national rollout, scalable content and organizational identity.Act as team lead for peer training, standardizing content and coaching colleagues on communications best practices.

Education

• Saint Mary's College of California

  Bachelor's degree, Kinesiology Sport/Recreation Management & Marketing

• Colorado State University

  Bachelor's degree