Virginia Miracle

WORK HISTORY

EDUCATION

SKILLS

ABOUT VIRGINIA MIRACLE

Experienced senior leader focused on creating customer experiences that inspire word of mouth recommendations.I recently joined the Eptura team in an exciting time in the company\'s evolution of bringing together best-in-class tech to become an integrated Worktech platform. Prior to Eptura, I spent 2 years Revenue Enablement SaaS leader Showpad and 2 years at Upland Software (UPLD) to further evolve their customer success motions across a diverse portfolio of software products and customers built via our acquisition-powered model. Prior to Upland, I spent the previous 15 years exploring word of mouth from various perspectives - recently leading Customer Success & Professional Services for social media software leader Khoros (a Vista Equity Parters company that combined Spredfast + Lithium Technologies). Prior to Spredfast, I spent 4 fantastic years growing the North American arm of Ogilvy & Mather\'s social practice. Experiences along the way at Dell & the Board of the Word of Mouth Marketing Association broadened my worldview for what WOM could do and my time at Brains on Fire shaped my purist POV about the beauty of authentic recommendations. I was honored to be inducted into the Word of Mouth Marketing Hall of Fame in late 2015.In addition to my family, much of my free time goes to applying this love of WOM to my passions for dance at Ballet Austin, family volunteerism via Generation SERVE, and driving civic engagement via board work at Drag out the Vote and locally with Leadership Austin. I am a member of Leadership Austin\'s Essential class of 2019.