Mohamed Abbas

Ai Product Manager @Axis Solicitors Limited

Manchester, GB

Collaborated with cross-functional technical and legal teams to integrate AI-driven solutions, incorporating pattern analysis and performance data to automate and refine processes. Achieved a 50% increase in operational efficiency, resulting in annual savings of while reducing manual errors by 70% to improve accuracy and reliability in legal operations.• Implemented a communication and training strategy within the change management plan, resulting in a 30% reduction in resistance to process improvements and a 35% increase in employee engagement with legal processes in the first three months of adoption. • Utilised process mapping tools such as Microsoft Visio and Business Process Model and Notation (BPMN) to identify and redesign 15 inefficient processes, leading to a 30% increase in productivity within the organisation.• Developed and launched 5 chatbots using Dialogflow to streamline lead generation and customer query resolution, resulting in a 40% increase in qualified leads generated and a 50% reduction in customer query response time.• Architected an AI agent for inbound and outbound calls, resulting in a 40% reduction in call wait times and improving customer satisfaction by 20%.

BMS Institute of Technology and Management

Bachelor of Engineering - BE, Computer Science

University of Leeds

Masters of Science (MSc), Digital Information Management and Systems Innovation