Mira Hayashi

Customer Success & Support @Gumshoe Ai

Seattle, WA, US

Early-Stage Startup | AI Search Visibility Platform- Built and scaled the entire Customer Success and Support function from the ground up, supporting early users and enterprise prospects with onboarding, insights, and troubleshooting- Developed success resources and product walk-throughs that increased user activation and retention, including guided demos, help center content, and direct 1:1 support- Served as the voice of the customer internally—collaborating with product, design, and engineering teams to advocate for UX improvements and feature prioritization based on feedback- Partnered cross-functionally to refine GTM messaging, align customer outcomes with evolving product features, and support early sales efforts with white-glove onboarding- Helped shape reporting UX and feature roadmap by identifying user pain points in AI visibility tracking, citations, and competitive benchmarking- Delivered high-quality, metrics-driven support while maintaining a personal and consultative tone across every interaction- Evaluated and selected internal tools with budget in mind; implemented and configured HubSpot, Zendesk, Reclaim, and Fellow as admin to support cross-functional workflows across sales, support, success, and ops.

University of Alaska Anchorage

BA

DePaul University

MFA