Yawar
Movate Technologies
- Role
- Platinum Support (Tier-3) at Movate
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
Experience
Platinum Support (Tier-3)
Jun 2022 — Present · Chennai, IN
Delivered Tier-3 escalation support for enterprise customers on Palo Alto NGFWs and Panorama, resolving complex cases.Expertly troubleshot PAN-OS features including GlobalProtect, SSL Decryption, IPsec, User-ID, and Layer 7 traffic inspection.Deployed VM-Series firewalls with Bootstrap automation, reducing deployment time by 30%.Collaborated with engineering TAC to identify product bugs and optimize supportability, driving long-term fixes.Utilized diagnostic tools and log analysis to monitor system health and pinpoint failure points during incident response.Mentored and onboarded junior engineers, improving team efficiency and reducing case resolution time.Contributed to documentation updates and release notes, ensuring accuracy for global customers.
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