Asaduddin Adil
B.E Graduate from CBIT, Hyderabad.
- Role
- Roc Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Roc Specialist
Nov 2023 — Present
Handled thousands of inbound and outbound calls for 400+ Amazon Sites in North America.Assisted drivers while they were transporting goods for Amazon through call support.Collaborated with other teams in the process making sure that problems are solved by following the Standard Work.Consistently made efforts to make sure that loads are not missed ensuring that the customer experience is not impacted negatively due to any delays.Supported both RGM (Remote Gate Management) and DM (Disruption Management) during our Peak Season in 2024 and got awards for 4 weeks during this period. The awards were based on performance and dedication to work.Analyzed operational data to identify trends, improving workflow efficiency and enhancing overall team performance.Trained new staff on best practices, fostering a culture of continuous improvement and operational excellence within the team.Conducted audits of operational procedures, ensuring compliance with company standards and enhancing accuracy in reporting.Engaged in problem-solving initiatives, addressing operational challenges to enhance service delivery and customer satisfaction.Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.Enhanced customer satisfaction with timely and accurate issue resolution. Was awarded CX Hall of Fame - Q1 (Jan - March) for IR (Issue Resolution) and FCR (First Call resolution)- from Hyderabad and Phoenix Teams.Moved to a more responsible role in the OBWR Team (Outbound War Room) for North American Regions during Q4. Maintained highest quality of work avoiding call outs and Standard Work misses.Got a Lean Six Sigma White Belt Certification in December 2025.Worked in 3 different teams throughout my tenure of 2 years.Followed all company policies and procedures to deliver quality work.
Education
Chaitanya Bharathi Institute Of Technology
Bachelor of Engineering - BE
Al Yasmin International School, Riyadh
High School
Chaitanya Bharathi Institute Of Technology
Bachelor of Engineering - BE
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