Mintu Nath

About Mintu Nath

My career at Teleperformance began in 2018 within the BPO sector. Through consistent performance and a commitment to excellence, I successfully navigated my way to a promotion as a Quality Assurance specialist. In that role, my Key Result Areas (KRAs) included maintaining stringent quality standards, identifying and documenting process improvements, conducting call calibrations, providing feedback to agents, and ensuring adherence to company policies and client expectations.Currently, I serve as a Supervisor, where my KRAs have expanded significantly to encompass comprehensive team leadership. These responsibilities include, but are not limited to: achieving team-specific targets for productivity and quality, fostering team development through coaching and mentoring, managing agent performance and attendance, resolving complex customer escalations, implementing operational strategies, ensuring team compliance with all protocols, and driving employee engagement and motivation to cultivate a high-performing and positive work environment. My journey reflects a continuous acquisition and application of skills essential for both individual contribution and effective team leadership.\"

Experience

1. Assitant Manager Customer Care

   TP

   Oct 2024 — Present · Indore, IN