Minna Miranda
ICT Service Delivery Manager, Americas at Brunswick Group
- Role
- Ict Service Delivery Manager, Americas at Brunswick Group
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Minna Miranda
I lead the U.S. Service Desk team, overseeing a team of six professionals across five office locations. In this role, I am responsible for ensuring efficient IT support operations, optimizing workflows, and driving service excellence to meet the evolving technological needs of the organization. My leadership involves fostering collaboration among team members, streamlining communication between offices, and implementing best practices to enhance service delivery.In addition to my professional experience, I hold a Master of Science degree in Cloud Computing Architecture. My academic background has equipped me with a deep understanding of cloud infrastructure, system integration, and scalable solutions, allowing me to effectively bridge the gap between technical operations and strategic business objectives. I am committed to leveraging my expertise to support innovation, improve IT processes, and contribute to the organization\'s overall success.
Experience
Ict Service Delivery Manager, Americas
May 2025 — Present · Washington, DC, US
Education
University of Maryland Global Campus
Master of Science - MS
Radford University
Bachelor of Science (B.S.)
Skills
- Active Directory
- Operations Management
- Servers
- Contract Negotiation
- Software Documentation
- Budgets
- Process Improvement
- Help Desk Support
- Customer Service
- Customer Relations
- Team Building
- Vendor Management
- Networking
- Six Sigma
- Windows 7
- Project Management
- Team Leadership
- Tcp/Ip
- Troubleshooting
- Lean Sigma
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