Minita Choudhary

Senior Consultant, Business Consulting @Infosys Consulting

CA, US

For One of the largest Digital Payments Network in the US: •Implemented solution for customers to pay their bills and to checkout using the Zelle payment method on merchant websites, banking applications• Created business and transformation requirements for feature design and prioritization, key interfaces, process mapping, gap assessments, workflow documentation, source-to-target mapping; test case scenarios, execution• Formulated a traceability matrix for the product requirements and documented the KPIs to launch a holistic financial integrated solutionFor a large payments and credit card company: • Worked on Global Commercial Services (GCS) Intelligent Automation and Process Optimization Strategy Initiatives for one of the largest globally integrated payments and credit card company• Led the discovery efforts, service design blueprints, and transformation roadmap planning, including creating an implementation approach, business and process data workflow, for the E2E Customer Onboarding journey, spanning Application intake, Screening, Credit, Risk, Underwriting, Decisioning and Fulfillment• Performed current state assessment (VOC, Process flows, user personas) to recommend solutions using automation capabilities (Chatbot, conversational AI, Generative AI, RPA, low code/no code API, Email automation, Process mining)

Santa Clara University Leavey School of Business

Master of Business Administration (M.B.A.), Mktg & Entrepreneurship

Cummins College of Engineering, Pune

Engineer’s Degree, Computers