Miniar Maamer
IT Support Engineer Iii @NinjaOne
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WORK HISTORY
IT Support Engineer Iii @NinjaOne
Berlin, DE
EDUCATION
IFT institut de Formation de Tunis
BTS, Comptabilité et finance
École Supérieure des Sciences Economiques et Commerciales de Tunis
Business, Management, Marketing, and Related Support Services
ABOUT MINIAR MAAMER
As a Customer Support Team Leader, I have a proven track record of managing a team of agents and ensuring that customer inquiries are handled efficiently and effectively. My diverse background in customer service and team leadership, including previous experience in the banking sector, hardware company, and travel agency, has equipped me with strong communication skills and knowledge of various industries. In addition, I am fluent in French, English, and Arabic, which allows me to effectively communicate with customers and team members from diverse backgrounds. I am passionate about providing excellent customer service and maximizing team performance using KPI analysis to meet our client\'s needs, expectations, and preferences. I am excited to contribute to the growth of a dynamic team and make a positive impact on the customer experience.
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