Mini T J.

About Mini T J.

I am a strategic operations leader with 15+ years of experience across global organizations like Amazon, Optum, and HSBC, known for driving operational excellence, leading large teams, and delivering measurable business outcomes. My core strength lies in combining structured process management with a people-first leadership approach, which has consistently helped me build high-performing teams and improve customer experience. I have successfully led complex project migrations, managed cross-functional teams including team leaders and their associates, and optimized processes to improve quality, reduce AHT, and increase operational efficiency. My ability to lead with empathy, think analytically, and act decisively has allowed me to stabilize underperforming processes and build scalable workflows across domains such as data annotation, transcription, and customer support. Over the years, I’ve won awards like \"Best Customer Service award\" as an Customer care Representative,\"People Manager Award\",\"Managerial Excellence award\"\"Above and Beyond\" award, for the way I lead and support my teams. Recently, I have also taken time to learn about new tools like AI and automation so I can stay up-to-date and bring more value to any job I take. Now, I’m excited to get back into a full-time role where I can use everything I’ve learned to help a company grow and succeed.

Experience

1. Operations Manager 1

   Amazon

   Jan 2018 — Present · Hyderabad, IN

   Managed teams between 30-42 associates working on critical and complex process of enhancing Alexa device in last 4 and half years. Role of an Operations Manager 1 is a diversified role which involves multiple tasks right from handling daily traction of service level agreements, aligning right talent for the right skills, performance management by tracking quality, coordinate with stakeholders, Sr. leadership, handle escalations to streamline tasks involved in the project, managed key initiatives for various transformations at site-level by creating high performance teams.

Education

• Loyola Academy, Hyderabad

  Bachelor's degree