Mini Prashant
Seasoned Operations Lead managing multi-cultural global teams I Change Management I Client Services I Process Excellence I O2C I Finance I Banking I Client Services SAAS
- Role
- Senior Customer Services Manager at Target
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mini Prashant
Over 19 years of experience in the field of Banking customer services, Technical…
Experience
Senior Customer Services Manager
Jun 2024 — Present · Bengaluru, IN
Providing leadership, guidance and support to customer service representatives.• Built strong relationships with internal stakeholders across all levels of the business.• Implemented innovative approaches to drive continuous improvement in servicedelivery.• Interviewed, hired and trained staff to meet company objectives.
Education
University of Mumbai
Master of Science (M.Sc.)
1998 — 2000
St Charles High School, Mumbai
SSC
Skills
- • Excellent Ability to Communicate Effectively with Both Customers and Staff.
- • Proven Ability to Manage a Complex Business in a Multi-Tasking Environment.
- Escalation Handling with Appropriate Problem Solving
- Project Handling
- Banking
- Leadership
- Business Analysis
- Team Management
- Business Intelligence
- Vendor Management
- Program Management
- Performance Management
- Team Leadership
- Business Process Improvement
- Customer Service
- Oracle
- Technical Recruiting
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