Minh Nguyen

About Minh Nguyen

I am a self-motivated, self-starter, results-driven professional with experience in many areas of project management and engineering management; an innovative problem solver who can generate effective solutions and resolve complex issues/complaints. I have the ability to plan and manage multiple tasks in a high-pressured professional environment; detail and results-driven achiever with exemplary planning and organizational skills, maintain financial actions, maintain service inventory records, and consistently follow up on clients. I am exceptionally talented with flexibility and adaptability to manage, delegate and complete multiple priorities in a dynamic and uncertain environment by speaking the language of industry to deliver better outcome for Healthcare Customers; an axiom achiever in business metrics by completing performance metrics goals on Quality and Compliance Training, Quality Management System, and Quality Management Policy.

Experience

1. Field Services Engineer - Liaison

   626

   Jan 2023 — Present · Boca Raton, FL, US

   Conscientious Service Engineer Manager with 20 years of experience in the Professional Technology Industry. Excellent reputation for resolving problems creatively and improving customer satisfaction across many OEMs and multimodality diagnostics and repairs. Possess a unique blend of business and technical savvy proficiency in inspecting, investigating and troubleshooting complex problems. Effectively coordinate and schedule field technical services activities and resources to ensure customer expectations and commitments are met.I use data to spot trends, patterns, and issues that affect the business with a strong ability to manage and facilitate change, generate creative and innovative solutions to problems and possess the ability to assist management to develop initiatives to improve the business. I manage my accounts by forging a strong working relationship between 626 and its clients by acting as a valuable resource and asset for clients to support improvements in business processes that maximize competitiveness, enabling continued business growth. As a problem solver, I apply critical thinking and professional communication in high-pressure, time-sensitive customer environments by maintaining current knowledge of modality products, service expertise and combines strong analytical skills with a high degree of attention to detail by offering Field Service Engineers (FSEs) and customers on-demand technical team support, including after-hours phone support with practical field experience and expertise. I am a product expertise and act as a change agent/field \"advisor\" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration - MBA, Accounting and Finance, 3.59

  2006 — 2008

• Keller Graduate School of Management of DeVry University

  Master of Project Management, MPM, Leadership and Team Building, 3.73

  2004 — 2005

• DeVry University

  Engineering Technology - Electronics, BSEET, Mathematics and Computer Science

  2000 — 2003