Minh van Nguyen
Sr IT Lab Support Technician @Alnylam Pharmaceuticals
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WORK HISTORY
Sr IT Lab Support Technician @Alnylam Pharmaceuticals
US
EDUCATION
Wheaton College Massachusetts
BA, Psychology
SKILLS
ABOUT MINH VAN NGUYEN
Network Support\\ End Users ServicesNetworking support A/V Meeting Room Video Conference Technology (ISDN) Lead End User Liaison Providing hardware and software support IT OPS Assistance/ AWS cloud support Equipment Upgrade (Dell,HP,IBM,HP,Apple)Active DirectoryOnboarding/Termination Services (creating new accounts and disabling accounts)SLA ComplianceSOX ComplianceGeneral Knowledge Base ArticlesSymantec Anti-Virus (Desktop/Laptop) Cisco Jabber/Cisco IP Phone Cisco Call ManagerLevel 2 EUS Queue ManagementWebEx Inventory SolutionMobileIron/ Mobility Solution (iphone,ipad,tablets and smart phone)
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