Minh Ho
Customer Care Supervisor - Project Solutions
- Role
- Customer Care Supervisor at Christie Digital Systems
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Minh Ho
Establish a high performing operation by leading and developing front-line team members while delivering an elevated customer experience • Lead all department initiatives and projects while serving as a primary stakeholder and project manager • Design procedural and system improvements to enact change and implement changes • Assess operational environment and conditions to ensure corporate and local metrics are fulfilled through collaboration across departments and levels
Experience
Customer Care Supervisor
Feb 2011 — Present · Cypress, CA, US
Manage, train, and mentor a team of customer care representatives• Manage high profile accounts ($5+ million revenue/year) throughout project life cycle• Manage long-term campaigns spanning 4+ years (Dolby Cinema Conversion)• Close out over $2 million in revenue within a week to meet monthly budget goal• Assess project performance for proficiencies and deficiencies to mitigate risk and apply to the success of future projects• Assist all existing and prospective clients for first level technical support• Interpret customer’s needs and incorporate into design plans to generate a proposal
Education
California State Polytechnic University-Pomona
Bachelor's degree
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