Mindy L. Cunningham

About Mindy L. Cunningham

Mindy Cunningham, a seasoned and accomplished executive with a passion for customer success, is Senior Vice President Customer Success and Services for Vertex, Inc. Prior to joining Vertex, Mindy was Head of Professional Services for Thomson Reuters’ $2.5B Legal business vertical. Mindy is a Founding Member of CHIEF Miami, a private network built to drive more women into positions of power and keep them there and serves as a member of the Technology Services Industry Association (TSIA) Executive Advisory Board.Mindy previously held the position of VP, Customer Success for Ellucian, a market leader in higher education technology solutions where she was responsible for delivering customer success services to more than colleges and universities globally. Prior to joining Ellucian, she was the Vice President of Enterprise Support Services worldwide for Citrix. In this capacity she led the global strategic direction, profitable operations and execution of Citrix\'s premier customer success and support service offerings through the delivery of 200+ enterprise support account managers and technical engineers worldwide. P&L responsibility for enterprise support services organization representing a portfolio of unique customers and $1B in annual product, support and services bookings across all major verticals worldwide.Mindy joined Citrix from Resources Global Professionals where she was a Managing Director responsible for the overall South Florida consulting practice including strategy, market growth, business development and client service across all lines of professional services. She was previously a Partner at BearingPoint & KPMG Consulting focused on designing, delivering and supporting enterprise-wide business and technology transformation solutions.Mindy was a Partner with Unisys Global Public Sector, Assistant Controller for Harry Winston, Inc, and spent the early part of her career as a Certified Public Accountant with Ernst & Young. She served on Florida Governor Rick Scott\'s Transition Team, as a charter member of Women\'s Executive Leadership in South Florida and holds a degree in accounting from The American University.Mindy has an extensive career driving business and cultural transformation, setting high standards and accomplishing results with focus on delivering customer, employee and shareholder value.

Experience

1. Founding Member

   Chief

   Dec 2021 — Present · Miami, FL, US

   Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top down.

Education

• American University

  Bachelor of Science, Accounting

  1983 — 1987

Skills

• Project Management
• Erp
• Internal Audit
• Crm
• Strategic Planning
• Start-Ups
• Management Consulting
• Business Planning
• Finance
• Software as a Service (Saas)
• Business Development
• Business Process Improvement
• Risk Management
• Financial Analysis
• Leadership
• Business Strategy
• Analysis
• Cross-Functional Team Leadership
• Forecasting
• Managerial Finance
• Program Management
• Enterprise Software
• Customer Relationship Management (Crm)
• Consulting
• Cloud Computing
• Integration
• Change Management
• Strategy
• Strategic Partnerships
• Management
• Business Transformation
• Professional Services
• Accounting
• Vendor Management
• Business Intelligence