Mindy Karam

About Mindy Karam

I serve as Global Process Owner for Enterprise Change Management and Process Owner for File Integrity Monitoring (FIM), leading governance programs that strengthen control effectiveness, reduce operational risk, and improve audit readiness across complex hybrid SaaS, cloud, and on-prem technology environments.My experience includes ownership of enterprise change governance, IT controls, control monitoring, KPI reporting, remediation programs, and evidence readiness across ERP and application platforms including Oracle and SAP.Core strengths include:• IT Governance / GRC • SOX ITGC, PCI, ISO Controls • Change Governance & Unauthorized Change Detection • Audit Readiness & Evidence Programs • KPI-Driven Executive Reporting • ERP & Application Controls • Global Team Leadership & Cross-Functional InfluenceI build practical governance frameworks that create accountability, improve control maturity, and support business growth.

Experience

1. Information Technology Governance Manager

   Diebold Nixdorf

   May 2023 — Present · US

   Lead global enterprise Change Governance as Global Process Owner, overseeing control monitoring across 250+ technology platforms including ERP, Oracle EBS, SAP, cloud, infrastructure, and enterprise applications.• Serve as Process Owner for enterprise File Integrity Monitoring (FIM) controls within Tanium, overseeing monitoring scope, access governance, evidence readiness, and remediation of control gaps.• Lead and develop a global team of analysts responsible for change governance, control monitoring, compliance support, and audit readiness across global technology operations.• Own and enforce IT Change Management controls aligned to SOX ITGC, PCI, and ISO frameworks, ensuring audit readiness and compliance across global operations.• Identify systemic control gaps through KPI analysis, including unauthorized change trends, expedited change patterns, monitoring misalignment, and approval integrity risks.• Enforce enterprise change controls across organizational boundaries, ensuring adherence in fast-paced operational environments with competing delivery priorities.• Develop and present KPI-driven risk reporting dashboards to executive leadership, highlighting control effectiveness, operational risk, and remediation priorities.• Partner with Internal Audit, Compliance, Security, and Technology teams to support audits, evidence collection, ERP/application control reviews, and control validation activities.• Strengthen governance processes by enforcing approval integrity, validation requirements, standardized controls, and sustainable enterprise operating practices.

Education

• The University of Akron

  Bachelor of Fine and Applied Arts in Business Organization and Public Relations/Communication, Communication and Media Studies

  1998 — 2003

Skills

• Microsoft Sql Server
• Software Documentation
• Sdlc
• Windows
• Marketing
• Html
• Integration
• Manual Testing
• Sharepoint
• Testing
• Xml
• Test Cases
• Leadership
• Project Planning
• Software Quality Assurance
• Defect Tracking
• Hp Quality Center
• Databases
• Mainframe
• Test Planning
• Itil
• Sql
• Alm
• System Testing
• Newsletters
• User Acceptance Testing
• Oracle
• Regression Testing
• Web Applications
• Software Development Life Cycle (Sdlc)
• Editing
• Quality Assurance