Mindy Carle

Services Marketing Operations Senior Director at Dell Technologies

Role: Services Marketing Operations Senior Director at Dell Technologies
Location: Austin, TX, US
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Mindy Carle

Experienced and influential operations director with over 20 years of experience in technical support, global leadership, and operational oversight. Comfortable with managing cross-functional teams across a variety of cultures in a matrixed environment. Excellent history of developing high-performing teams, budget management/analysis and global communications.Data Center | Contact Centers | Management | Software as a Service (SaaS)| Customer Experience | Sales Data Management | Global Operations | Global Leadership

Experience

Services Marketing Operations Senior Director
Dell Technologies
Jan 2018 — Present · Austin, TX, US
Lead a 100+person team in Germany, Penang, Brazil, India, Ireland, and the US responsible for creating and managing the global services data for a global technology company Launch over 400 new products, services, and software and maintain 100% on-time delivery of Dell’s $17B service offer portfolio through cross-culture and cross-functional collaboration with pricing, accounting, technical support, sales, and executive leadership Improved quality by 5% year over year and reduce cycle time by 60% through automation and process improvement saving over $1.2M in operating expenses over 3 years Created a culture of exceptional service and professional development through creating new career development, learning, and community engagement programs annually Led 3 mentor circles of 6 employees and currently leading 3 employee resource groups promoting the professional development of women and social minorities in business as well as personally mentoring 4 employees

Skills

Program Management
Cloud Computing
Vendor Management
Management
Team Building
Disaster Recovery
Service Delivery
Technical Support
Storage
Integration
Saas
Virtualization
Active Directory
Project Management
Cross-Functional Team Leadership
Solution Selling
Human Resources
IT Management
Data Center
Call Center
Leadership
Training
Customer Satisfaction
Business Process Improvement
Security
Enterprise Software
Servers
Itil
Call Centers
Forecasting
Business Process
Customer Experience
Team Leadership
Troubleshooting
IT Service Management

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