Mina Kristen Hanczyc

Crypto-nerd and wearer-of-many-hats. I thrive in the chaos of fintech-related startup environments and am passionate about providing world-class technical support and growing a like-minded team.

Role
Customer Support Team Lead at Bitcoin Depot
Location
Canton, GA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Mina Kristen Hanczyc

Results-driven support team lead with expertise in process automation, self-service resource implementation, and customer support. Highly skilled in delivering responsive and high-level support to businesses and individuals in the field of cryptocurrencies/fintech and SaaS technologies. Proven track record of expanding support programs, automating systems, and creating internal policies and procedures. Strong ability to identify and prioritize high-impact concerns, escalate to C-level executives, and integrate systems for streamlined processes. Continuously stays updated on emerging technology trends and actively contributes to product improvement through testing, bug reporting, and feedback sharing. Effective collaborator with cross-functional teams and experienced in marketing campaign deployment and account management.

Experience

  1. Customer Support Team Lead

    Bitcoin Depot

    Aug 2024 — Present

Education

  • Milton High School

    High School

    1997 — 2001

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Mina Kristen Hanczyc — Customer Support Team Lead at Bitcoin Depot in Canton, GA, US | Unifers