Minal Shah

About Minal Shah

Strategic Leadership: Led enterprise-level IT and payment transformation programs, employing frameworks such as Agile, SAFe, Scrum, and DevOps to optimize project lifecycles, enhance delivery velocity, and ensure alignment with organizational objectives. Championed technology-driven strategies to deliver measurable ROI.• Global Expertise: Managed and directed diverse cross-functional teams, leveraging distributed development models with onshore and offshore resources. Successfully executed complex implementation, integrations, digital transformation initiatives and system migrations across Europe, AMETA, and LATAM, ensuring compliance with regional regulations and standards.• Technology & Innovation: Architected and deployed scalable, secure, and high-performance technology infrastructures, integrating advanced cloud computing, microservices architecture, and API-driven payment solutions. Improved system uptime, operational efficiency, and cost-effectiveness while meeting stringent SLAs.• Excellence in Execution: Delivered over 36 large-scale software development and IT implementation projects, utilizing best-in-class tools such as Jira, Confluence, CI/CD pipelines, and containerization platforms (Docker, Kubernetes). Consistently exceeded KPIs, achieving milestones ahead of schedule and under budget.• Governance & Cybersecurity Leadership: Established robust IT policies and ITIL-based frameworks to standardize operations and enhance service delivery. Strengthened enterprise cybersecurity with advanced threat detection, encryption, and access management, ensuring comprehensive protection across on-premises and cloud environments.• Passionate about leveraging emerging technologies such as AI/ML, blockchain, and IoT to drive business growth, enhance innovation, and create sustainable value for organizations and their clients.

Experience

1. Global Program Delivery Manager - Information Technology & Payments

   Pluxee

   Feb 2024 — Present · Mumbai, IN

   Spearheaded the successful execution of large-scale IT programs, including payment card implementations (both plastic and virtual), processor migrations, and the rollout of new features across multiple regions, ensuring alignment with local and global requirements.• leading strategic initiatives that align with the organization\'s overarching payment strategy vision. Spearheaded digital transformation efforts across diverse geographies, enabling the organization to stay ahead of market trends and drive efficiency, security, and customer satisfaction. • Oversaw global portfolios with a focus on optimal resource allocation across budgets, resources, and technology, driving operational efficiency, ensuring timely delivery, and proactively managing risks.• Created and implemented governance frameworks for multi-country programs, managing risks, coordinating resources, and ensuring seamless cross-functional and geographical collaboration for effective execution.• Collaborated with Payment Offer Managers, country Product Owners, and global Product stakeholders, ensuring alignment and successful delivery of programs that meet both local and global business objectives.• Contributed to knowledge-sharing platforms by developing training materials, technology updates, and Payment tool kits to support the payment community.• Ensured IT and payment systems complied with global standards while integrating emerging technologies to enhance operational efficiency.• Successfully delivered Google Pay and Apple Pay implementations for Europe and LATAM regions, driving payment modernization across these markets.• Represented projects in Steering Committee (SteerCos) and Project Board meetings to align programs with organizational goals.

Education

• MIT

  Engineer's Degree

• Progressive Education Societys Institute of Management and Career Development, Sector 21,Yamunanagar, Modern High School Compound, Nigdi, Pune 411044

  Master of Business Administration - MBA