Minal C.
Sr Consultant (Business Analysis-banking) @CGI
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WORK HISTORY
Sr Consultant (Business Analysis-banking) @CGI
Toronto, ON, CA
Product Shelf Transformation (CIBC Smart Account)- Oversee multiple work packages for a large Smart (Chequing account) transformation ProgramPartnered with stakeholders across Retail, Commercial, and Digital Banking to gather, analyze, and document business and solutions requirements, ensuring alignment with regulatory standards (AML, KYC, PCI) and customer needs.Translated complex banking processes into detailed user stories, workflows, and acceptance criteria to support technology teams in delivering compliant and customer-centric solutions.Conducted gap analysis and impact assessments on deposit accounts, credit card fees and rewards, identifying process inefficiencies and recommending improvements.Collaborated with cross-functional teams to streamline account opening, payments, and digital onboarding journeys, enhancing straight-through processing and reducing turnaround times.Leveraged data-driven insights and reporting to monitor KPIs, enabling leadership to make informed, strategic decisions.Supported UAT planning and execution, validating system changes against regulatory requirements and business expectations to ensure a seamless customer experience.Acted as a bridge between business and technology teams, ensuring clear communication, timely delivery, and risk mitigation in highly regulated banking projects.
EDUCATION
Humber College
Postgraduate Certificate Program, Business Management
University of Lancashire
B.Sc. (HONS), Biomedical Sciences
ABOUT MINAL C.
Dedicated and results driven Business Analyst with a strong background in analyzing business processes and implementing effective solutions working through all phases of Business Analysis and its documentation. With 10 plus years of experience in Banking, e-commerce and Business Management, I have honed my skills in gathering requirements, conducting gap analysis and designing processes to improve operational efficiency
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